Contact Solutions

Consulting Services

As the retail marketplace continues to become more challenging and operating results become ever-more important, loss prevention organizations must learn to thrive on change and seek constant performance improvement. Successful change involves aligning an organization's people, processes and technologies with its strategic intent - without compromising core responsibilities and performance.

Contact, Inc.'s Consulting Services division can assist you by using structured program assessment to measure company performance in key process areas and identify improvement opportunities. We can help you:

uncover leading practices that can drive better performance
assess program results and expenses
identify performance gaps and help close them
help set new strategies
identify a change strategy and focus on continuous improvement
improve the performance of your key asset - your people

In addition to program assessment, we also work with retailer's in defining strategic approaches to loss prevention that best fit their needs and context; working on specific projects or issues; and retainer-based consulting on policy, procedure, and programs.

Communication and Awareness Programs

Due to the geographic dispersion of most retail companies, it is sometimes hard to reach your most important asset - your people - and ensure they receive a consistent, complete, and focused message about your objectives, policies, and priorities. We can provide your operations with customized tools to make your communication more professional, memorable, and effective.

We accomplish this by analyzing your current systems and people strategies, developing plans to improve your operational standards, implementing effective materials to excite and inform your audience, and measuring the results using proven tracking systems.

Our extensive experience and expertise in loss prevention, risk management, operations, finance, inventory control, and safety differentiates us from other providers and enables us to provide a higher quality program with less effort on your part.

Our clients say it best...

What a difference you've made in our program! Our store teams wouldn't let us take this program away from them even if we wanted to! Your materials are top-notch, your service delivery is on-time, and I don't have to do nearly as much work as I used to on the program. I'm getting more from you for less money than I paid the last company! That's what I call a win-win!!

Performance Improvement Workshops

Is the professional development of your security and loss prevention staff important to you and your organization? We thought so. But, you've probably been frustrated with the lack of available programs geared to your industry and issues.

Now you have a resource - Contact, Inc. At Contact, we believe that human performance is at the heart of business performance. Performance delivery focuses on what employees know, what they do, and how they do it to achieve business goals. Our workshops help ensure that your employees interact more effectively with their internal customers, allows them to gain new skills faster and at lower cost, and facilitates continuous learning. We also help employees gain confidence as well as competence in their skills.

We have combined our years of experience in retail loss prevention with the fundamentals of Human Performance Technology to craft programs that give your employees the opportunity to develop their skills, knowledge, and capabilities. Check out the programs we currently offer...

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Available Seminars